Solution development support
Technical resources and support for IBM Business Partners building solutions with IBM systems, servers, and storage.
Techdocs
The most current installation, planning and technical support information available from IBM pre-sales support including Customer support plans, flashes, FAQs & RFP FAQs, Hints & Tips, quick proposals, presentations & tools, sizings and white papers.
IBM PartnerWorld technical resources and support portal
A technical portal organized by task oriented functions - understand IBM, design solutions, select products, acquire products, install and support and develop and port.
Service requests
Hardware and software problem reporting (may require support contract).
Warranty information for systems and servers
An overview of the warranty period and type of warranty service by product with links to the applicable license agreement, additional support and product information.
Warranty information for storage
An overview of the warranty period and type of warranty service by product with links to the applicable license agreement, additional support and product information.
Get extended assistance with Techline
Premier and Advanced Business Partners and Member level Business Partners who have purchased a value pack can obtain pre-sales technical support to help design, size, configure and propose customer solutions based on IBM products and services. Simply complete the Techline question submission form.
Locate an IBM Distributor
For supply and delivery questions, get answers to your technical questions when you are not entitled to Techline. How to engage: Direct to IBM Distributor (contact PartnerWorld Contact Services if you need help locating an IBM Distributor).
Get project support for application development via e-mail
Through e-mail, IBM Business Partners can get assistance in locating and using resources for building solutions with IBM hardware, storage, and operating systems, with special access to technical information, step-by-step guides, the Virtual Loaner Program, and Solution Sizing Guides.
IBM Innovation Centers for Business Partners
The worldwide IBM Innovation Centers offer onsite and remote access to the latest technologies, development tools, secure porting labs and expert technical assistance to help in the migration, testing and optimization of applications for an on demand world.
Participate in IBM Systems community forums and activities
IBM provides Systems community opportunities to interact physically or online with your peers and IBM technical experts via online chats, forums, blogs, and wikis. Discuss your successes, challenges, hints and tips, and discover new ways of doing business that help meet your company's business goals.
Services for systems
Making it easy for you to understand the services associated with our hardware offerings to provide an integrated solution that creates the value for you, our Business Partners and our mutual clients.
