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Business Partner Charter

IBM Business Partner Charter. Updated edition with new principles of engagement

IBM has built one of the most extensive global Business Partner networks in the world of information technology today. Each relationship is guided by the IBM Business Partner Charter, which articulates IBM's commitment to Business Partners and lays the foundation for mutual growth and greater profitability. IBM has updated the Charter to better reflect the changes in the industry and evolving business models of our Business Partners. The Charter serves as IBM's formal commitment that Business Partners are IBM's principle route to market in the midmarket, a market that has seen tremendous growth in recent years.

The Charter includes six guiding principles which emphasize Business Partners' importance to IBM's go-to-market strategy and reflect our core IBM values -- dedication to every client's success, innovation that matters, and trust and personal responsibility in every relationship. Working together, IBM and its Business Partners provide the solutions, services and client relationships that deliver superior client value.

If you are a member of IBM's global community of Business Partners, read the Business Partner Charter to understand what you can expect from IBM as a Business Partner.

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Russian (261KB)
Spanish (283KB)
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Additional language versions will become available in the future.

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To view STG PoE visit STG Principles of Engagement
To view GTS PoE visit GTS Principles of Engagement

 
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Executive corner
Rich
Hume
Watch video of Rich Hume's comments on the new Charter