Examples of open-ended questions focused on BPM

What system currently in place provides you with real-time visibility into business processes? How would it help your organization if you could see, manage and modify with a level of granularity that enables you to respond in real time to maintain peak performance and effectively meet business requirements?
How often do you receive business requirement requests to modify your processes and systems?
How would your organization benefit if IT and LOB could share this responsibility?
What current processes help you maintain compliance continuity?
How well does your current reporting method work? How quickly can your processes and business rules be accurately modified?

Handling objections focused on BPM

Objection	Your response
I already have a BPM solution.	How are you standardizing best practices and processes within your organization? How do you modify broken business processes?
We can't afford a BPM solution.	What have you heard about our cloud-based IBM Blueworks Live™ offering? What have you heard about IBM Business Process Manager Express® software, a comprehensive BPM suite designed for first projects?
We don't need a BPM solution.	How much time do your employees waste looking for information? How many expensive, error-prone manual processes do you have, and how much redundant work are you engaged in?