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Examples of open-ended questions focused on BPM

  • What system currently in place provides you with real-time visibility into business processes? How would it help your organization if you could see, manage and modify with a level of granularity that enables you to respond in real time to maintain peak performance and effectively meet business requirements?
  • How often do you receive business requirement requests to modify your processes and systems?
  • How would your organization benefit if IT and LOB could share this responsibility?
  • What current processes help you maintain compliance continuity?
  • How well does your current reporting method work? How quickly can your processes and business rules be accurately modified?

Handling objections focused on BPM

Objection Your response

I already have a BPM solution.

How are you standardizing best practices and processes within your organization? How do you modify broken business processes?

We can't afford a BPM solution.

What have you heard about our cloud-based IBM Blueworks Live™ offering? What have you heard about IBM Business Process Manager Express® software, a comprehensive BPM suite designed for first projects?

We don't need a BPM solution.

How much time do your employees waste looking for information? How many expensive, error-prone manual processes do you have, and how much redundant work are you engaged in?

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